Aeroflot Tokyo Office in Japan

Aeroflot Tokyo Office Address/Phone Number

Toranomon Kotohira Tower 16F, 1-2-8 Toranomon, Minato-ku, Tokyo, 105-0001

Phone:(+81-3)-5532-8781

Fax:(+1-718) 751-14-13 
Email: nycapsu@aeroflot.ru

Working hours
Every day: 10:30 pm – 8:00 pm EST, 8:55 pm – 1:00 am EST

Aeroflot’s official website: https://www.aeroflot.ru/

Aeroflot Airline Online Check-in: https://www.aeroflot.ru/us-en/information/airport/checkin/web_checkin

Note: Online check-in is accessible 24 hours a day, seven days a week, and closes 45 minutes before to departure.

Check Aeroflot Airline schedule here:- https://www.aeroflot.ru/us-en/information/airport/checkin/web_checkin

Check Aeroflot Airline flight status here: https://onlineboard.aeroflot.ru/en

Customer Service / Contact Center for Aeroflot Airlines

From Moscow, Russia: +7 (495) 223-55-55

Toll free: 8-800-444-55-55

Russia *555 MTS, Beeline, Megafon, Tele2 (toll free)

Requests for charter carriages should be sent to charter@aeroflot.ru (applicable only for legal entities when planning a chartered flight)

Requests for group transport should be sent to group@aeroflot.ru (applicable only for groups booked and paid for in Moscow)

Aeroflot’s Toll-Free Hotline for Disabled Air Travelers

Within the United States, dial 1-800-778-4838 (voice) or 1-800-455-9880 (telephone) (TTY)

Contact the Aviation Consumer Protection Division at 202-366-2220 (phone) or 202-366-0511 (fax) (TTY),

Mail:

Air Consumer Protection Division, C-75, United States Department of Transportation, 1200 New Jersey Avenue, SE, West Building, Room W96-432, Washington, DC 20590

Aviation Consumer Protection Division’s Website: https://www.transportation.gov/airconsumer

Aeroflot Baggage claim:

If your luggage is lost or damaged, please submit a claim form to the address shown below. Please notify us if you have any information on missing items discovered on board an Aeroflot flight when it lands at Sheremetyevo Airport.

International flights phone +7(495)7538641

Email knbmvl@aeroflot.ru

Federal flights phone +7(499)5006552

Email knbvvl@aeroflot.ru

Baggage lost and found:

Near-by Airports: 

Attractions in Tokyo : 

The following inquiries are handled by Customer Care at the Aeroflot Airlines Office in Tokyo :

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