Aeroflot Astana Office Address:
P. O. Box 176, Sheremetyevo-2 Airport, Khimki District, Moscow Region, 141425
Phone:
+77177216917
Fax:
(+375-17)-328-69-79 Email: msqtosu@aeroflot.ru
Working hours
Mon.-Fri.: 09:00 – 17:30,
Sat & Sun.: closed
Aeroflot’s official website: https://www.aeroflot.ru/
Aeroflot Airline Online Check-in: https://www.aeroflot.ru/us-en/information/airport/checkin/web_checkin
Note: Online check-in is accessible 24 hours a day, seven days a week, and closes 45 minutes before to departure.
Check Aeroflot Airline schedule here:- https://www.aeroflot.ru/us-en/information/airport/checkin/web_checkin
Check Aeroflot Airline flight status here: https://onlineboard.aeroflot.ru/en
Customer Service / Contact Center for Aeroflot Airlines
From Moscow, Russia: +7 (495) 223-55-55
Toll free: 8-800-444-55-55
Russia *555 MTS, Beeline, Megafon, Tele2 (toll free)
Requests for charter carriages should be sent to charter@aeroflot.ru (applicable only for legal entities when planning a chartered flight)
Requests for group transport should be sent to group@aeroflot.ru (applicable only for groups booked and paid for in Moscow)
Aeroflot’s Toll-Free Hotline for Disabled Air Travelers
Within the United States, dial 1-800-778-4838 (voice) or 1-800-455-9880 (telephone) (TTY)
Contact the Aviation Consumer Protection Division at 202-366-2220 (phone) or 202-366-0511 (fax) (TTY),
Mail:
Air Consumer Protection Division, C-75, United States Department of Transportation, 1200 New Jersey Avenue, SE, West Building, Room W96-432, Washington, DC 20590
Aviation Consumer Protection Division’s Website: https://www.transportation.gov/airconsumer
Aeroflot Baggage claim:
If your luggage is lost or damaged, please submit a claim form to the address shown below. Please notify us if you have any information on missing items discovered on board an Aeroflot flight when it lands at Sheremetyevo Airport.
International flights phone +7(495)7538641
Email knbmvl@aeroflot.ru
Federal flights phone +7(499)5006552
Email knbvvl@aeroflot.ru
Baggage lost and found:
Near-by Airports:
Attractions in Astana:
The following inquiries are handled by Customer Care at the Aeroflot Airlines Office in Astana:
Flight Ticket Booking | Ok to Board | Flight Ticket Cancellation |
Airport Lounges | Visa Services | Baggage Allowance, Online Check-in |
Airport Transfers | Meet and Greet | Duty-Free Allowance |
Immigration Services | Business Class | In-Flight Meals |
Missing Luggage | Airport Lounges | Flight/Visa Info |
Miles | Economy Class | Delayed Flights |
Airport Facilities | In-Flight Entertainment | Airport Wifi |
Valet Parking | Visa on Arrival | Flight Wifi |
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