Singapore Airlines Surabaya Office in Indonesia

Pakuwon Center 22nd Floor unit 22.08 Jl Embong Malang 1,3,5 Surabaya 60261 Indonesia

7 days a week

+62 31 5319218

Note: This not airlines official number +1-877-694-1012. It may connect you with travel agency.

Contact Information


Singapore Airlines is a major international airline offering scheduled commercial flights between Singapore and other countries. It is the flag carrier of Singapore. The Singapore Airlines Surabaya Office in Indonesia is known to handle several flights. The office staff is known to be quite efficient in handling customer queries. Singapore Airlines is relatively a new carrier. The Singapore Changi Airport is its main hub for conducting operations. Originally, the airline was founded in 1947 as Malayan Airways. Later, it was renamed Singapore Airlines in 1972. The airline is now quite popular and is one of the leading travel brands in South Asia and Southeast Asia. In the year 2010, Singapore Airlines ranked 27th among world’s most admired travel companies. At present, the airline travels to more than 99 destinations covering over 39 countries. 

Singapore Airlines Surabaya Office Address

Pakuwon Center 22nd Floor unit 22.08
Jl Embong Malang 1,3,5
Surabaya 60261

Singapore Airlines Surabaya Airport Office

Room 88, Terminal 2
Jalan Raya Juanda No.1, 61253
Bandara International Juanda

Airport Contact Number : +62 31 869 0889

Singapore Airlines Surabaya Contact Numbers/Reservation Phone Number

Tel : +673 224 4901
Fax: +673 233 7576

Working hours
Monday, Wednesday, and Friday: 9:00 a.m. to 5:00 p.m.,
Thursday and Sunday: 8:30 a.m. to 3:30 p.m.,
Tuesdays and Saturdays are closed.


Official website of Singapore Airlines:

Online Check-in with Singapore check-in

Check the status of your flight

Contact information for Singapore Airlines Baggage Services

Tel: +61 3 9310 3544
Fax: +61 3 8340 8050
Hours of Operation: 7:00 a.m. to 4:00 a.m. (7 days a week)

Inquiries about BaggageSingapore Airlines baggage inquiries

Nearby Airports:
Nearby Cities:
Surabaya Attractions:

Check the status of your baggage’s search at the Baggage Tracer system.

List Of All Singapore Airlines Office

Plane / Aircraft Types Offered by Singapore Airlines

Total fleet: 108

  • Airbus A330-300
  • Airbus A350-900
  • Airbus A380-800
  • Boeing 777-200
  • Boeing 777-200ER
  • Boeing 777-300
  • Boeing 777-300ER
  • Boeing 787-10

Customer Care at Singapore Airlines Surabaya office handles the following inquiries.

Flight Ticket BookingOk to BoardFlight Ticket Cancellation
Airport LoungesVisa ServicesBaggage Allowance, Online Check-in
Airport TransfersMeet and GreetDuty-Free Allowance
Immigration ServicesBusiness ClassIn-Flight Meals
Missing LuggageAirport LoungesFlight/Visa Info
MilesEconomy ClassDelayed Flights
Airport FacilitiesIn-Flight EntertainmentAirport Wifi
Valet ParkingVisa on ArrivalFlight Wifi

The Singapore Airlines Surabaya Office address or phone number can be used to learn more about the airlines and flights under its operations. Or, you can drop a comment below for help.

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Frequently Asked Questions (FAQs)—Singapore Airlines Surabaya Office in Indonesia

1. Can you fly to El Salvador with Singapore Airlines?

Passengers can fly to El Salvador with Singapore Airlines. However, there may not be any direct flights. The shortest time taken to fly is roughly 25 hours with one stopover. Flights may get suspended temporarily due to COVID restrictions. 

2. What time to check in to Singapore Airlines in Surabaya?

In general, the check-in time for Singapore Airlines starts 48 hours prior to departure. To check-in for Surabaya Airport, passengers usually have to do so at least 2 hours before short-haul international flights. You can check-in 3 hours before long-haul international flights. One may also find the check-in time mentioned on the flight ticket.

3. Is a boarding pass required at Singapore Airlines Surabaya?

It is not necessary to physically carry a hard copy of the boarding pass for Singapore Airlines at Surabaya Airport. One may simply show a copy of the pass saved on the mobile phone during boarding. 

4. How to contact Singapore Airlines Surabaya Office?

To obtain the phone number and the address of the local office, one may search on the “Contact Us” page of the Singapore Airlines website. Passengers can enter the country name, Indonesia, and the city name as Surabaya to get the contact details. 

5. Where is Singapore Airlines Surabaya Airport located?

The Singapore Airlines Surabaya Airport is located at Bandara International Juanda
Surabaya. The contact number of the local office can be obtained from the official website of Singapore Airlines. 

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